Privacy policy

Last update: 18/05/15

Privacy Policy

This document sets forth the privacy policy followed by Mundooz bvba, a company incorporated in Belgium, doing business as,, or Mundooz.

In the following sections we will lay out our Privacy Policy (“Privacy Policy”), what kind of data we gather, and what users can do to change, modify or correct that information.

By accessing and browsing the Site, you declare to fully understand, accept and agree to, without limitation or qualification, this privacy policy. Please read the Privacy Policy carefully.

Information Collected by Mundooz

Users can browse our website without having to create an account or log in. To make a booking registration on the website is mandatory. Mundooz collects personal information from users as part of the registration process. The personal information is information that they voluntarily provide us. Personal information may include an e-mail address, passwords, pictures, telephone numbers, address and any other data that users may provide. We may also receive certain personal information from in case the user chooses to sign-up to our services using their Facebook account. We will use this information only for the purpose that it was intended.

If a user subscribes for our newsletter he agrees to receive on a regular basis communication by mail. Each communication will have the possibility to opt-out receiving future communications.

We may also automatically collect some information about a user’s computer when he visits including the IP address, web browser software, content and pages viewed and the referring website. All of this information is collected mainly to understand the interests of our users and customize their user experience. We may make use of the IP address to determine the user’s location to customize content based on location. In some cases, we may use this data to prevent fraudulent activity on the website.

Mundooz respects the Belgian law of December 8, 1992 relating to the protection of privacy in the processing of personal data.

You have a legal right to access and correct your personal data. Provided proof of identity (copy identity card) you can use a written, dated and signed request to Mundooz bvba, eethuisstraat 108, 2170 Merksem, Belgium,, free written notice of your data. If necessary, you can also ask to correct the data that is incorrect, incomplete or irrelevant.

Cookie Policy

Read our cookie policy here

Sharing Data with Third Parties

Mundooz takes the trust a user places with us by sharing their information with us very seriously. We would share information with third parties only in cases where we believe it is necessary to do so. Some situations where we would share information with third parties may include the following: If we are required to under the relevant law, if we were to believe that harm could come to an individual or the public if we fail to share such information, or if we believed that a crime was being committed or a law being broken.

We also may use certain third parties services such as Google Analytics, customer service, web marketing, and fraud prevention technologies.

Links to Third Parties

This site may contain links to sites other than our own, and those sites may not follow the same privacy policies as Mundooz. We will not take any responsibility for the policies followed by these other websites, and any user should exercise caution and follow normal due diligence procedures while accessing these third-party websites. The fact that we link to third party websites does not imply that we endorse or have reviewed these websites.

Display and Modification of Personal Information

Mundooz provides users with the ability to change and modify information previously provided. Users should follow the appropriate link when they log into their account.

In case a user uploads pictures as part of a review or forum post, then these pictures would be visible to the general public. Therefore, a user should upload only those pictures that they would want to make public.

A significant part of the service on this website depends on the information that travellers provide about the service that they have received from tour guides. In case a user or traveller provides personal information about these tour-guides, or any other people, or uploads pictures and so forth of other people, he should ensure that he has their consent to do so. Similarly, in case a tour-guide was to provide any personal information of any traveller, he should do so only after gaining their specific consent. Mundooz will not be liable for any of the above content shared in any manner.

Messages Sent Through the System

Mundooz provides a method for communicating with the guides on our system. Mundooz will not share a user’s email address with any other member nor display it when the user uses our forum.

E-mail Subscription

Users will receive an email from Mundooz only in case they have explicitly agreed to receive such mail. They can always opt out by clicking on the relevant link provided in the email.

Call Recording and Monitoring

Calls to and from Mundooz may be recorded.  We may use the call recordings to monitor our customer service for quality or compliance purposes or to provide training to our staff.  Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

Children’s privacy

Mundooz is a general audience website targeting those people who are planning a trip or a vacation abroad. Our intended audience is not children. Should we discover that a child under the age of 18 has posted personal information, we will delete or destroy such information as soon as reasonably possible.

Potential risks in data transmission over the Internet

No one can guarantee that transmission of data over the Internet is completely secure. It may be possible for third parties to unlawfully intercept or access transmissions or private communication. While we strive to protect your personal information, Mundooz cannot warrant the security of any information you transmit to us. We shall not be liable for any special, incidental or consequential damages you may suffer if your transmission of data was intercepted.

Amendments to the privacy policy

Mundooz reserves the right to change this Privacy Policy at any time without prior notice. Any such changes will be posted online. If we make amendments, they apply as of the date of their publication on the Website. Please refer back to this section for the latest version of our Privacy Policy.

How you can contact us

If you have questions about this Privacy Policy, please contact us at